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The Urn Company
The Urn Company
  • Home
  • Products
  • About Us
  • FAQs
  • Care Guide
  • Contact
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Frequently Asked Questions 

 

Do you offer personalization or custom designs?

At this time, we do not offer custom modifications or personalized engraving. 

As we continue to grow and introduce new collections, we are always exploring future design possibilities and may be able to offer additional personalization options down the road. If there is a particular theme or idea you are looking for, we welcome you to contact us — your feedback helps inspire future creations.

 


Are your products designed in Canada?

Yes. Our products are proudly designed in Canada with a focus on meaningful storytelling, craftsmanship, and celebrating the unique passions and memories that make every life special. Each collection is thoughtfully created to provide families with a distinctive and heartfelt memorial tribute.

 



Do you offer International Shipping? 

Yes. At checkout, please selected the "Expedited Shipping" option. Please note expedited shipping comes at an additional cost. Rates are calculated at checkout based on your location and selected shipping method.

Please note that any applicable duties, tariffs, or customs fees are the responsibility of the customer.

View Our Shipping Policy here

 

What happens after I order? 

  • Once your order has shipped, you will receive a tracking number so you can follow its progress every step of the way

  • Delivery times are determined by the shipping carrier and can occasionally be impacted by customs, weather, or other unexpected delays.

  • If you have any concerns about your shipment, our team is here to help and will do our best to assist.

 



Rush & Expedited Shipping

  • Rush and expedited shipping options are available at checkout

  • For urgent requests, please contact us and we will do our best to accommodate your timeline

 


 

Funeral Home & Wholesale Questions

Do you work with Funeral Homes?

Yes. We proudly partner with funeral homes and memorial professionals looking to offer families distinctive and meaningful memorial options.

 


Do you offer Wholesale Pricing?

Yes. Please contact us directly for funeral home and wholesale inquiries.

 


 

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The Urn Company is a family owned and run business based in Canada

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